Esquema Detallado del Curso
Topic 1 – Introducing ITSI
- Identify what ITSI does
- ITSI Dashboards
- Key Concepts
- Use Cases
- Examine the ITSI user interface
- Service analyzer
- KPIs
- Roles
Topic 2 – Visualizing Services with Glass Tables
- Describe glass tables
- Use glass tables
- Design glass tables
- Planning
- Views
- Edit mode
- Configure glass tables
- Drill down
- KPIs
- Ad-hoc searches
- Service swapping
Topic 3 – Managing Notable Events
- Define key notable events terms and their relationships
- Multi-KPI alerts
- Notable events
- Notable group events
- How multi KPI alerts generate notable events
- Describe examples of multi-KPI alerts
- Composite
- Status
- Describe the notable events workflow
- Take ownership
- Change status as needed
- Comment as needed
- Work with notable events
- Details
- Event actions
- Integrations
- Views
- Filters
- Grouping
Topic 4 – Investigating Issues with Deep Dives
- Describe deep dive concepts and their relationships
- Default
- Custom
- Swim lanes
- Use default deep dives
- Create and customize new custom deep dives
- Add and configure swim lanes
- Metric lane
- KPI lane
- Event lane
- Custom views
- Bulk actions
- Thresholds
- Graph rendering
- Overlays
- Overlays as lanes
- View modules
- Describe effective workflows for troubleshooting