Quién debería asistir
- Channel Partner/Reseller
- Customer
- Employee
Prerrequisitos
- Internetworking fundamentals
- Basic IP telephony fundamentals
- Cisco Unified Communications Manager deployments
- Cisco IP Phones and Cisco IP Communicator
- Contact Cneter Operations
- Microsoft Windows Server 2000, 2003, XP
- MS SQL 2000, MSDE databases
Objetivos del curso
This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.
Contenido del curso
- CRS 4.0 Products Overview
- CRS Design and Ordering
- CRS Installation and Configuratio
- CRS Script Editor
- Basic Script Editor Steps
- Caller Input
- Database Access
- Logical Operations
- Caller Transfer
- Additional Editor Steps
- MRCP Speech Technologies
- VXML and Example Scripts
- Configuring Unified CCX
- Desktop Administration
- Remote Monitoring
- CRS Reports
- Backup and Restore Process
- Servicing and Troubleshooting
- CRS Release 4.5 Overview
- CRS Release 4.5 Installation
- CRS Release 4.5 Administration
- CRS Release 4.5 Contact Center
Inglés 
Francés 
Alemán 
Alemania
Emiratos Árabes Unidos