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Unified Contact Center Express and Unified IP IVR Deployment (UCCXD)

 

Quién debería asistir

  • Channel Partner/Reseller
  • Customer
  • Employee

Prerrequisitos

  • Internetworking fundamentals
  • Basic IP telephony fundamentals
  • Cisco Unified Communications Manager deployments
  • Cisco IP Phones and Cisco IP Communicator
  • Contact Cneter Operations
  • Microsoft Windows Server 2000, 2003, XP
  • MS SQL 2000, MSDE databases

Objetivos del curso

This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.

Contenido del curso

  • CRS 4.0 Products Overview
  • CRS Design and Ordering
  • CRS Installation and Configuratio
  • CRS Script Editor
  • Basic Script Editor Steps
  • Caller Input
  • Database Access
  • Logical Operations
  • Caller Transfer
  • Additional Editor Steps
  • MRCP Speech Technologies
  • VXML and Example Scripts
  • Configuring Unified CCX
  • Desktop Administration
  • Remote Monitoring
  • CRS Reports
  • Backup and Restore Process
  • Servicing and Troubleshooting
  • CRS Release 4.5 Overview
  • CRS Release 4.5 Installation
  • CRS Release 4.5 Administration
  • CRS Release 4.5 Contact Center
Classroom training

Duración 5 días

Precio (sin incluir impuestos)
  • España: 2.890,- €
  • Cisco Learning Credits: 35 CLC

Idioma de los documentos del curso: Inglés

Calendario

Instructor-led Online Training:   Este es un curso en línea Guiado por un Instructor
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
Español
Zona Horaria CET
2021-02-22 ― 2021-02-26 Entrenamiento en línea Zona Horaria: Central European Time (CET)
2021-08-16 ― 2021-08-20 Entrenamiento en línea Zona Horaria: Central European Summer Time (CEST)
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
España
2021-02-22 ― 2021-02-26 Madrid
2021-08-16 ― 2021-08-20 Madrid