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Cisco Unified Contact Centre Enterprise Bootcamp (UCCEB)

Descripcion de Curso Calendario
 

Quién debería asistir

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerrequisitos

Attendees should meet the following prerequisites:

  • Familiarity with Call Center operations Microsoft Active Directory Microsoft Windows 2003 Microsoft SQL Server 2005.
  • Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Objetivos del curso

Contenido del curso

AUCCE1:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Module 2: UCCE Configuration and Scripting
  • Module 3: Unified CCE Inbound Agent Considerations
  • Module 4: Unified CCE IVR / VRU Functionality
  • Module 5: Additional UCCE Considerations
  • Module 6: VXML Implementation
  • Module 7: Cisco Unified Intelligence Center Reporting

AUCCE2:

  • Module 1: Cisco Unified Contact Center Enterprise v10 Overview
  • Module 2: CCE Config and Scripting
  • Module 3: CCE (ICM) Advanced Scripting
  • Module 4: Advanced VXML Functionality
  • Module 5: Supporting CCE

DUCCE

  • Module 1: Cisco Unified Contact Center Enterprise Overview.
  • Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
  • Module 3: Installing Cisco Unified Contact Center Enerprise.
  • Module 4: Database and Application Driven Routing Options.
  • Module 5: Installing Cisco Outbound Options
  • Module 6: Reporting and Maintenance Tools.
Classroom training
Modality: C

Duración 10 días

Precio (sin incluir impuestos)
  • España: 5.690,- €
Fechas y Registro
 
Calendario

Por el momento no hay fechas programadas para este curso  Solicitud de fecha de entrenamiento

 

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