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Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)

 

Quién debería asistir

  • Channel Partner / Reseller
  • Customer
  • Employee

Prerrequisitos

The knowledge and skills that a learner must have before attending this course are as follows:

Objetivos del curso

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Contenido del curso

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Classroom training

Duración 5 días


Idioma de los documentos del curso: Inglés

Calendario

Instructor-led Online Training:   Este es un curso en línea Guiado por un Instructor
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
Inglés
1 hour difference
2021-02-22 ― 2021-02-26 Entrenamiento en línea Zona Horaria: Greenwich Mean Time (GMT) Lenguaje del curso: Inglés
2021-06-21 ― 2021-06-25 Entrenamiento en línea Curso FLEX. Lenguaje: Inglés
Zona Horaria: British Summer Time (BST)
Este es un curso FLEX, que es entregado tanto virtualmente como en el salón de clase.
España

Actualmente no hay fechas de entrenamiento disponibles.  Para consultas por favor escribir a info@flane.es