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Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Descripcion de Curso Calendario Esquema del Curso
 

Quién debería asistir

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Prerrequisitos

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Objetivos del curso

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Contenido del curso

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Duración 5 días

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Europa
Bulgaria
16.09. - 20.09.2019 Sofía Lenguaje del curso: Inglés
Eslovenia
18.03. - 22.03.2019 Ljubljana Lenguaje del curso: Inglés
Francia
20.05. - 24.05.2019 París
02.09. - 06.09.2019 París
Reino Unido
03.06. - 07.06.2019 Londres, Ciudad
16.09. - 20.09.2019 Londres, Ciudad
02.12. - 06.12.2019 Londres, Ciudad
Romania
27.05. - 31.05.2019 Bucarest Lenguaje del curso: Inglés
Turquía
11.11. - 15.11.2019 Istanbul Lenguaje del curso: Inglés
 

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