Workspace ONE: Unified Endpoint Mgmt Troubleshooting, Adv Integration, and Design Fast Track [V20.x] (WS1DITSFT20)

Course Introduction

• Introductions and course logistics
• Course objectives

Fundamentals of Workspace ONE UEM Troubleshooting

• Summarize the general logic of Workspace ONE UEM issue troubleshooting
• Classify Workspace ONE UEM issues
• Describe when and why to use logs for troubleshooting
• Compare the different log levels
• Identify the key factors of log collection
• Summarize the workflow topology of each Workspace ONE UEM productivity and integration component

Workspace ONE UEM Console Troubleshooting

• Outline the best practices for Workspace ONE UEM console issue troubleshooting
• Identify common Workspace ONE UEM console issues
• Troubleshoot Workspace ONE reporting issues
• Troubleshoot issues related to Group Management and Assignments
• Troubleshoot issues related to System Settings and Admin Roles
• Use the Console Event log for Workspace ONE UEM console issue troubleshooting
• Collect and analyze Workspace ONE UEM console logs

Workspace ONE UEM Enterprise Integration Troubleshooting

• Summarize the best practices of Workspace ONE UEM Enterprise Integration issue troubleshooting
• Identify common Enterprise Integration issues
• Troubleshoot issues related to AirWatch Cloud Connector
• Troubleshoot issues related to Directory Services integration
• Troubleshoot issues related to Certificate Authority Integration
• Troubleshoot issues related to Workspace ONE Access integration in the Workspace ONE UEM console

Workspace ONE UEM Endpoint Troubleshooting

• Summarize the endpoint connection topologies of different endpoint platforms
• Describe endpoint troubleshooting best practices
• Identify common endpoint issues
• Summarize the general troubleshooting logic for resolving an endpoint enrollment issue
• Validate enrollment settings for endpoint enrollment
• Troubleshoot endpoint connectivity issues
• Validate the Hub Settings in the Workspace ONE UEM console
• Summarize the general logic of troubleshooting profile lifecycle management issues
• Outline common compliance policy lifecycle management issues
• Summarize the key factors in collecting and analyzing Workspace ONE UEM Device Services logs and targeted logging
• Identify the categories and logging levels of certain Device Event log entries
• Troubleshoot DEP enrollment issues

Workspace ONE UEM Email Troubleshooting

• Summarize the general troubleshooting logic of resolving Email Management issues
• Identify common email issues
• Troubleshoot issues related to email profile and VMware Workspace ONE® Boxer settings
• Troubleshoot VMware AirWatch® Secure Email Gateway™ related issues
• Troubleshoot PowerShell integration related issues
• Troubleshoot issues related to Email Compliance Policy
• Troubleshoot issues related to Email Notification Service
• Outline the steps of collecting AirWatch Secure Email Gateway logs and email server logs

Workspace ONE UEM Application Troubleshooting

• Summarize the best practices of Application Management issue troubleshooting
• Identify common Application Management issues
• Troubleshoot issues related to Public Application management lifecycle
• Troubleshoot issues related to Internal Application management lifecycle
• Troubleshoot issues related to Apple Volume Purchase Program
• Troubleshoot issues related to Windows Store for Business
• Troubleshoot issues related to Per-App VPN
• Collect and analyze Per-App Tunnel log

Workspace ONE UEM Content Troubleshooting

• Summarize the best practices of Content Management issue troubleshooting
• Identify common Content Management issues
• Troubleshoot issues related to VMware AirWatch® managed content management
• Troubleshoot issues related to Content Gateway
• Collect and analyze Content Gateway logs
• Troubleshoot issues related to Admin Repository
• Troubleshoot issues related to User Repository
• Troubleshoot issues related to Workspace ONE Content Application

Authentication Method Deep Dive

• Outline the authentication methods supported by Workspace ONE
• Describe the workflow of:
  • Password Authentication
  • SAML Authentication
  • OAuth2.0 Authentication
  • OpenID Connect Authentication
  • WS-Fed Authentication
  • Certificate Authentication
  • Kerberos Authentication
  • Multifactor Authentication

Mobile Single Sign-On (SSO)

• Describe the benefits of using Mobile SSO
• Outline the workflow of iOS and Android Mobile SSO
• Configure Mobile SSO for iOS native applications
• Configure Mobile SSO for Android native applications

Single Sign-On for Applications

• Summarize the application Single Sign-On workflows
• Configure web application SSO with SAML protocol
• Configure web application SSO with OpenID Connect protocol

Azure AD and Office 365 Integration

• Describe the benefits of configuring Azure AD and Office 365 SSO with Workspace ONE
• Outline the use cases of integrating Azure AD with Workspace ONE
• Outline the steps of configuring Office 365 SSO with Workspace ONE Access
• Outline the steps of integrating Azure AD with Workspace ONE UEM
• Outline the steps of configuring and managing VMware Horizon® Cloud Service™ on Microsoft Azure

Integration with Okta

• Describe the benefits of integrating Okta with Workspace ONE
• Summarize the Okta Integration options when Okta is configured as the identity provider and service provider
• Outline the workflow of Okta integration for various use cases
• Outline the steps of configuring Okta integration for various use cases
• Complete various Okta integration settings in the Workspace ONE console and Okta console

Additional 3rd Party IdP Integration

• Summarize the benefits of integrating with AD FS and PING as 3rd party identity providers
• Outline the steps of integrating with AD FS and PING
• Configure a 3rd party identity provider in the Workspace ONE Access console
• Configure authentication methods for the integrated 3rd party identity providers
• Modify access policies to accommodate the integrated 3rd party identity providers

Advanced Configurations

• Identify advanced Workspace ONE use cases
• Describe the workflow of UAG identity bridging
• Outline the steps of incorporating IP restrictions into Conditional Access
• Describe the workflow of identity provider chaining

Workspace ONE AirLift

• Outline the difference between traditional PCLM with Modern PCLM
• Describe the co-management phases in a modern PCLM transformation
• Summarize the benefits of using VMware Workspace ONE® AirLift™
• Outline the steps of Workspace ONE AirLift deployment and first-time configuration
• Map a collection from SCCM to a smart group in Workspace ONE UEM
• Export supported Win32 applications from SCCM to Workspace ONE UEM
• Use the activity log and dashboard to troubleshoot basic issues

VMware Horizon

• Recognize the features and benefits of VMware Horizon
• Describe the conceptual and logical architecture of VMware Horizon
• Define a use case for your virtual desktop and application infrastructure
• Convert customer requirements to use case attributes

Workspace ONE Intelligence Advanced

• Outline the VMware Workspace ONE® Trust Network partners
• Describe the benefits of integrating with Workspace ONE Trust Network partners
• Outline common and complex Workspace ONE Intelligence use cases
• Create various dashboards in VMware Workspace ONE® Intelligence™ to monitor the entire device lifecycle
• Integrate Workspace ONE Intelligence with Workspace ONE Trust Network solution providers

Integrating with VMware Carbon Black

• Outline the main features of VMware Carbon Black
• Describe the benefits of using VMware Carbon Black
• Navigate the VMware Carbon Black Cloud™ console
• Outline the features of VMware Carbon Black Defense
• Outline the features of VMware Carbon Black LiveOps
• Deploy sensors to endpoints
• View and manage alerts in the VMware Carbon Black console
• Integrate VMware Carbon Black with Workspace ONE Intelligence
• Use VMware Carbon Black data for analysis and automation

Workspace ONE Design Fundamentals

• Outline the high-level Workspace ONE product design methods
• Outline the available Workspace ONE architecture types
• Outline the phases of End User Computing (EUC) solution design
• Describe the difference between a logical design and a physical design

Identifying Use Cases

• Determine the key business drivers and use cases
• Determine the right use cases for your Workspace ONE solution deployment
• Outline the common types of user experience
• Match use cases with Workspace ONE components
• Match user experience with technology and integrations

Creating Logical and Physical Designs

• Design the high-level logical solution architecture
• Validate the logical architecture
• Identify the hardware, software, and network requirements for the required Workspace ONE components
• Create the physical architecture
• Document the physical requirements for the physical design
• Collect the requirements for required integrations
• Validate the physical architecture

Workspace ONE Solution Delivery

• Create Workspace ONE solution deployment phases
• Determine project milestones
• Create an execution plan for the Workspace ONE solution deployment
• Determine validating standards for Workspace ONE solution deployment validation
• Design an appropriate Workspace ONE solution roll-out plan for end users